As you saw in my previous post there is an obvious bug in the teletext implementation of the Philips 23PFL5522D. I contacted customer support on Nov. 18 and got a reply the next day (extra points for speed!) saying that it is not possible to view teletext in 16:9 format. Since that was my original complaint, that piece of information did not really help to solve the issue.
I immediately sent a reply asking to get in touch with someone else, hopefully a product manager of some sort. The problem is easy to see and should be easy to fix in a firmware upgrade (and my Samsung behaves perfectly thank you very much).
Two weeks go by without a sound from Philips (sorry, but your original speed points have been deducted). After reminding them I have an outstanding issue I get a reply saying I should contact the TV station asking them to make sure they send out teletext in 16:9, and if they didn't the problem had nothing to do with the TV.
This is of course baloney.
The rendering of the teletext information is not included in the broadcast signal, it is up to the teletext decoder (which incidentally sits in the TV) to handle. So it is a TV problem. And no, I didn't contact SVT or Teracom to ask them to send out teletext in 16:9. But now when I think about it it might make for an interesting discussion...
Philips support were kind enough to deliver my comments to the appropriate division within Philips though, so I'll send them the links to my posts here. Stay tuned (in whatever aspect ratio you see fit).
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