Replacement of Guitar Hero III disks in Europe

Activision, you've got to be kidding me. The process for getting a replacement disk for Guitar Hero III is atrociously bad. The Aussies got a different deal, and in the US you got a pre-paid envelope. Here in Europe?

• You register your shipping address on a web page
• Wait for an email (with a sender you can't reply to)
  
• Go to another web page as stated in just received email
  
• Print out a label to put on an envelope (you have a printer, don't you?)
  
• Get a bubble envelope and put your disc in (because you probably have nothing better to do than go shopping for an envelope)
  
• Send it off to Activision
  
• Wait (unclear for how long) with no possibility to play Guitar Hero in the meantime
• Get a replacement disk shipped to you

You would think Activision would have improved the replacement process after having tried it in both US and Australia, but this one seems like the worst yet.

All companies make mistakes, but good companies handle them in a good way and turn the customer support experience into something positive.

This is not a positive experience.

Update: Activision's complete response to my request for an improved process:

Hi,

Unfortunately there is no alternative if you would like the remastered disc.